FAQ

WHERE ARE YOUR PRODUCTS MADE?
All of our leather goods are handmade by our small team in the US. Most items are made in our studio in Denver, Colorado.Our silk tapestries and scarves are printed by Beckford Silk in London, UK and are shipped to the US for hand-finishing by the Animal team.
WHEN WILL I RECEIVE MY ANIMAL ORDER?
Animal Handmade sells ready-to-ship, pre-sale, made-to-order, and occasionally, custom items.Please read below to understand when you can expect to receive your purchase:
READY-TO-SHIP orders typically arrive within 14 days. Contact us if you require expedited shipping.
PRE-SALE items begin production on the pre-sale end date. Expect items to ship 6-8 weeks later.
MADE-TO-ORDER items are made based on a seasonal production calendar four times a year as follows:
Spring Session - Place order by / Production begins March 1st, expect delivery between April 15th and May 1st.
Summer Session - Place order by / Production begins June 1st, expect delivery between July 15th and August 1st.
Fall Session - Production begins September 1st, expect delivery between October 15th and December 1st.
Holiday Session - Production begins November 1st, expect delivery between December 15th and January 1st.
CUSTOM ORDERS follow the same schedule as made-to-order items.
WHAT IS AN ANIMAL LIMITED EDITION?
We hold pre-sales of our numbered LIMITED EDITION items in order to optimize our production capacity and reduce waste.We only produce as many items as are ordered during the pre-sale time period.To ensure you’re able to receive a limited edition item, you must place your order during the pre-sale.
HOW CAN I PLACE A CUSTOM ORDER?
Please fill out a Custom Inquiry Form.
Due to the production capacity of our small team and the time required to create a custom piece, custom orders are accepted on a very limited basis.We cannot create custom graphics, but may alter existing patterns to accommodate custom styles/silhouettes.We also cannot create pieces in custom colors. 
HOW MUCH DO CUSTOM ANIMALS COST?
There’s a great deal of extra work and extra material costs associated with the making of a Custom Animal,which is why they are more costly than ready-to-ship and made-to-order items.
Small leather goods begin at $395
Medium leather goods (ex. Crossbody bag) begin at $795
Large leather goods (ex. Weekender) begin at $1995
HOW DO I CARE FOR MY LEATHER ITEM?

All Animal leather items are made from high quality Wickett and Craig leather.This material was once a living creature who had adventures of their own and signs of this previous life may appear on the bag in the form of scars or marks. Animal leather is not pre-coated or sealed. Over time the color will deepen and develop a patina. Should staining occur, use a damp cloth and distilled water to gently remove.

WHAT IS YOUR RETURN POLICY?

Unused items in their original condition may be returned for store credit within 10 days of purchase. All returns must be in their original condition. Animal does not accept returns on any custom or sale items. The customer is responsible for all return shipping costs. Full details are on our Shipping/Returns page.